WebJan 23, 2013 · Incidents > Reports & Queues > select a report > select the incidents on the left-hand-side > add mass actions to perform. From here you can set the status to "Resolved", close the incident and add a comment all from this screen. Notifying the watchlist, and the customer if you want. WebThe Dell RemoteAssist program gives Dell Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, support representatives can analyze the configuration of your system, view and edit your files and …
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